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Oriental and Rosewood Furniture Shipping and Return Policies

White Glove Shipping:
We ship all of our Rosewood orders via White Glove shippers who will handle the furniture with great care and even carry the furniture into your home. Our non-Rosewood Oriental furniture may ship White Glove or it may ship regular freight. Either method used our furniture is insured against damages..

Factory and Custom Orders: A 1/3 deposit starts the order and the balance is due when it ships from our factory. It takes approx. 90 days for the factory to finish a custom order and another 2 weeks shipping into the Long Beach, CA. port.

Damages and Refunds
As mentioned we rarely have any damage issues. But, if damage should occur we will either replace or repair the item depending on the extent of the damage. Procedure: We ask that you report the problem within a day of receiving your furniture. We will probably ask if you can provide some digital photos to us so we can decide on the best course of corrective actions. For very minor problems we may send some touch up stain or for more serious problems we may have a furniture repair company repair it. We ask for your patience while we work on the issue for you and rest assured the problem will be handled for you. .

When you place your order through our shopping cart we will add the delivery costs when we process the order and email you your updated invoice.

Purchase of Jewelry Box: $20.00 UPS Delivery Costs
Purchase of Porcelain Fishbowl: $45.00 UPS Delivery Costs

Purchase of Porcelain Floor Standing Vase: $70 UPS Delivery Costs

Purchase of Wall Plaque: $20.00 UPS Delivery Costs

Purchase of a set of furniture such as a dining set: $425 Delivery Costs
Purchase of 1 Furniture Item: $325.00 Delivery Cost
Purchase of 2 Furniture Items: $525.00 Delivery Costs
Purchase of 3 Furniture Items: $625.00 Delivery Costs
Purchase of 4 Furniture Items $710.00 Delivery Costs

Purchase of 5 Furniture Items $765.00 Delivery Costs
6 or Furniture More Items - Call or email for a shipping quote.

Cancellations Policy: White Glove delivery is expensive and we must pay the delivery company whether they deliver the furniture or not. Therefore, once the furniture is picked up and on its way to you we can't refund the shipping costs. If you cancel prior to shipping then we can refund you in full unless your order was a custom or factory order. Factory and custom orders are charged a 15% re-stock fee since we can't return the furniture to the factory and we must advertise the furniture to find a new buyer for it.

Shipper Coordination
Once the furniture is shipped we provide you the details for your shipper and you will be able to communicate directly with them. If you have problems with the shipper please let us know and we will try to assist you. Delivery schedules and other issues are outside of our direct control and cancelling an order for a refund due to a shipping problem or delay is not under our control and therefore not an option.

We use DGX for worldwide shipping and DHX for shipping to Hawaii. For a free quote on worldwide shipping please send us the exact items you want and your detailed address.

Customer Support
Any difficulties or problems you have are very important to us. Call us at 1-888-788-7414
or send us an email at:
support@orientalhomefurniture.com We will be in contact with you within 24 hours to handle your situation.

Our Asian furniture experts are ready to assist you. Give us a call today toll-free at 1-888-265-4695

#1 - LOW PRICE GUARANTEE. Provide a link to another company with a lower price on the same item and we will beat it by at least $5.00.
#2 - With our commitment to superior service we have earned an A+ rating with the Better Business Bureau (BBB).
#3 - Larger orders qualify for 10% or more discounts. Give us a call for details.
#4 - We offer a 10% discount when you buy a dining set and living room set.
#5 - We ship to Canada, Hawaii, Caribbean, and Puerto Rico.
#6 - We offer "white glove" delivery service upgrade where 2 men will carry your furniture into your home and set it up for you.
#7 - We provide many choices of Chinese style fabrics, stains, and sizes. We will also send you free fabric swatches for your review.
#8 - We offer free Asian and Oriental customizing services. You can adjust sizes and stains, or even have us build your own design.
#9 - We can meet your delivery schedules. For example; you need delivery on a certain date to your Florida home? We can do it.
#10 -We have friendly and caring people here that will do everything they can to assist you with your furniture questions and requests or any shipping issues.

Why is our Oriental and Rosewood furniture better? Our Oriental furniture is built from solid hard woods, and covered with multiple layers of lacquer giving it an amazing shine that will truly last forever. Our factory in Hong Kong builds the furniture in the ancient traditional manner with dovetail and tongue and groove carpentry. We have visited the various factories and none come close to building furniture with such high qulity and uniformity. Our Rosewood factory is the same world class operation. All of the Rosewood lumber is kiln dried before construction to prevent any cracking. Only the ancient traditional construction is used with dovetail and tongue and groove. All of the furniture is built from solid Rosewood including the inside of drawers and the backs of the furniture.

PROPER CARE OF OUR ORIENTAL AND ROSEWOOD FURNITURE - Follow these procedures to keep your furniture beautiful forever.
1. Never use any polishes, oils, or sprays of any kind on Rosewood or Oriental furniture as these products will breakdown the fine finish over time.

2. You should use a clean, soft,  slightly damp cloth and carefully wipe the dust off.

3. Never allow full sunlight to hit the furniture as the stain will slowly fade in the sun.

We appreciate your comments very much. If you did not find what you were looking for, have more questions,
or just an idea for us to improve please give us a call or send an email.
Please note we also ship to the Caribbean, Hawaii and Alaska. Call for a free quote .
If you have any questions on price and selection please give our experts a call at: 1-888-265-4695
or e-mail: sales@orientalhomefurniture.com

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Chinese Furniture - Rosewood Furniture - Asian Oriental - Oriental Furniture
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Click for the BBB Business Review of this Furniture - Retail in Matlacha FL
We offer a huge selection of Oriental Furniture, Ming Style Oriental Furniture, Lacquer Oriental Furniture, Rosewood Family Room Oriental Furniture, Chinese Furniture, Oriental Sofas, Oriental Chairs, Chinese Lacquer, Oriental Bedroom Furniture, Asian Bedroom Furniture, Oriental Dining Room, Asian Furniture, Asian Dining Room, Casual Oriental Furniture, Teakwood Oriental Furniture, andRosewood Furniture, Rosewood Dining Sets, Rosewood Chairs, Custom Rosewood Furniture